I GENERAL TERMS AND CONDITIONS
It is important for You to read carefully and understand these Terms and Conditions before you accept them and prior to Your use of the Website. These Terms and Conditions constitute a legally binding agreement between You and the Company.
1. General provisions
1.1. Capital Office Ltd. (the “Company”, “we”, “us” or “our”), duly incorporated and registered in Rainbowriches.casino under registration number 1788, with registered office at Kemp House, 152 – 160 City Road, London, EC1V 2NX, England & Wales operates this online gambling website https://www.rainbowriches.casino/ (the “Website”).
1.2. These “Terms and Conditions” govern Your (“You”, “Your” or “Player”) use of the Website provided to You by the Company. You hereby acknowledge and accept the exclusive validity of such Terms and Conditions, as well as the following components of these Terms and Conditions:
2. Scope of Application
The Terms and Conditions apply to the content and services on the Website and regulate the relationship between You and the Company. They also apply to content (e.g. document uploads) sent by the Player to the Company via the Website or via e-mail. The Company reserves the right to modify these Terms and Conditions at any time and notify you thereof.
3. Description of Services
3.1. Players can participate in the games and content made available on the Website by wagering real money. The Website is solely intended for use by Players residing in the United Kingdom or the Republic of Ireland. It shall be the Company’s sole prerogative to prohibit Players located in any other jurisdiction from accessing and/or making use of any services offered in the Website.
3.2. By accessing and opening an Account and using the Website, You confirm and warrant that online gambling is legal and permitted in the jurisdiction where You are located and You will not use the Website while resident or temporarily located in any jurisdiction that prohibits the use of the Website. The Company will not assume any liability whatsoever in this regard and will not reimburse any Player deposits, winnings or any losses suffered by him/her as a consequence of the violation of any legal provision that may be applicable to the Player.
3.3. The Company reserves the right to prevent Players from accessing games until certain verification procedures have been successfully completed in accordance with the provisions of these terms.
3.4. The Company reserves the right to add, discontinue, or change any aspect of the Website or the quality of services offered on the Website from time to time. The games and services offered on the Website are based on the current state of the art technology. The Company does not guarantee the availability and continuous full functionality of all its games and services. The Company will use all reasonable efforts to correct any identified defaults that may occur.
4.1. To participate in the games offered on the Website, a Player is required to open an account with the Company (“Account”). A Player can open an Account directly through the Website and by successfully completing the registration process.
4.2. To open an Account, Players have to accurately complete the registration process by providing the Company with all personal details requested, including a Player’s name, date of birth, and appropriate contact details such as a residential address, email address and phone number. Each Player will also be required to create his/her own Player name (the “username”). A Player shall have no entitlement to a specific username. The username must be unique and clearly identifiable. The use of offensive, indecent, or otherwise objectionable names is forbidden. Players shall also be prohibited from choosing usernames that contain or allude to an Internet link or account names which allude to certain rights of the Player (in particular but not exclusively, the use of the term “administrator”). The Company reserves the right to suspend Accounts with unacceptable usernames. The Company will re-admit such Accounts after the successful change of their name to an acceptable username. The Company reserves the right to refuse any person to open an Account at its full and sole discretion.
4.3. The registration procedure including the creation of an Account is completed after the personal identification data and age provided by the Player upon registration has been verified and approved by the Company and the email address is confirmed by the Player. By opening an Account, You consent to us undertaking the due identity and verification process using the personal details You provided upon registering and opening an Account. These details shall be checked against a variety of third party databases in accordance with these Terms and Conditions and the Privacy Notice. After the Account is created and approved it can be credited with real money, which is only to be used to stake within the games available on the Website. The Player shall not be able to access any games or receive any form of bonuses or rewards from the Company without having first successfully completed Registration.
4.4 Each Player may only open one Account. Registration of the Account is free of charge. We reserve the right to suspend for further investigation or close Accounts where we have a suspicion that Accounts are duplicates or inaccurate.
4.5. It is solely Your responsibility to ensure that You do not reveal Your username and password to anyone else and to ensure that this information is kept secret at all times. We reserve the right to suspend or close any Account if, in our reasonable opinion, Your Account information has been compromised. If You believe the secrecy of Your Account information has been compromised You must change Your password immediately. You must tell us immediately if You suspect any unauthorised use of Your Account or access to Your password. About password security: We recommend not to write Your password down; not to use easily traceable passwords such as birth dates, telephone number, car number, etc. In accordance with good security practices, You should change Your password regularly.
4.6 If you activate touch ID, fingerprint log in, face ID, passcode and/or any other device security facility and believe a third party could be accessing your account via any of these methods then you should immediately disable touch ID, fingerprint login, face ID, passcode and/or any other device security facility from all of your devices and tell us. You are responsible for the security of your device(s) and Your Account.
4.7 If a third party accesses Your Account You are solely responsible for all their actions whether or not their access was authorised by You and You hereby indemnify us and hold us harmless against all costs, claims, expenses and damages arising in connection with the use of or access to Your Account by any third party.
4.8. By opening an Account with us, You warrant and represent that:
- You are at least 18 years of age;
- You have the mental capacity to take responsibility for Your own actions and can enter into a legally binding agreement with us;
- You have provided us with personal details that are valid, accurate and complete in each and every respect and that You shall inform us immediately in writing should such details change;
- You understand that by playing the casino games made available on the Website, You may lose the money wagered and accept that You are fully responsible for any such loss;
- You will not abuse in any way any online betting or gambling or any reward offer or other promotion scheme offered by us;
- You do not already have another Account, had Your Account suspended or closed by us or are currently self-excluded;
- You are not a compulsive gambler or have any form of problem gambling;
- You have not signed up in any public self-exclusion service such as GAMSTOP (available under: https://www.gamstop.co.uk/);
- any money You deposit to Your Account does not originate from criminal, illegal and/or un-authorized activities;
- if You are using a payment method, such as debit card or e-wallet to deposit funds to Your Account, You are authorised to do so;
- You shall not deposit funds into Your Account for any reason other than to participate in online games offered by the Company on the Website;
- You shall not sell, transfer or acquire Accounts to or from other Players; and
- You shall not transfer funds amongst Player Accounts.
- You will inform the Company immediately if You become aware of any irregularity, malfunction, defect or other error in Your Account or the Website, including malfunctions on Account registration and safer gambling check systems;
- You will not take advantage or misuse any malfunction, defect or other error in Your Account or the Website or even GAMSTOP system, including deposits, winnings or rewards that may be erroneously provided by the Company.
4.9 We shall also check Your personal details against public self-exclusion services such as GAMSTOP in line with our licensing and regulatory obligations. You acknowledge that these services are owned and operated by third parties outside of the Company. Therefore, the Company assumes no liability in case the GAMSTOP (or similar) system is not working as it should, or should the Player attempt or manage to circumvent the systems in place. The Company shall not be held liable or responsible in any way possible if the Player intentionally and maliciously attempts to open multiple accounts by providing incorrect information, including but not restricted to the alteration of one’s personal details in even a minimal manner, which leads to the opening of another account on the Website. Furthermore, the Player agrees that we will be entitled to keep any and all funds in the Player’s Account, if such behaviour is detected or if a potential match between the Player’s personal details and a public self-exclusion service is identified.
4.10 We are entitled to request You to provide valid proof of identity, age, address or payment method ownership as required to comply with our regulatory and legal obligations. The Company shall in its full and exclusive discretion verify the data with any third party databases, evaluate and decide whether the provided documents are acceptable and whether they are satisfactory. The Company may also request additional documents until such time that all regulatory and legal obligations have been satisfied. The Company has the right to deny a Player’s access to the Website and games. Underage gambling, as well as registering on the Website with false personal data, is an offence. More information on the prevention of underage gambling can be found in the help section of the Website under Safer Gambling.
Examples of documents accepted by the Company for proof of identity/age are:
- valid passport;
- valid driving licence;
- valid EU/EEA national identity photo card issued by the competent authorities;
- valid national ID Cards; and
- valid PASS approved photographic ID card.
Examples of documents accepted by the Company as proof of address are:
- Bank statement not older than 6 months old;
- Utility bills not older than 6 months old issued by the authorised company in your country of residence; and
- Tax notification not older than 6 months old issued by the competent authority.
Other documents may be considered on a case-by-case basis and we may publish on the Website further guidance on the types of documents that may be accepted by the Company.
4.11. You are obliged to keep Your personal information up-to-date and You consent to further identity verification checks on all changes to Your personal information. It is Your sole responsibility to inform us of any changes to Your personal information.
4.12. The Company reserves the right to close Your Account or suspend the Account until the verification process is complete. The Account registration shall be completed only after the due identity, age, and address checks have been performed and approved by the Company.
4.13. No deposits will be returned or winnings will be paid to any Players who have not satisfactorily passed all our verification processes.
4.14. If, after the creation of an Account, You are shown to be underage, we will handle Your Account in accordance with the applicable legal and regulatory requirements.
4.15. Players are solely responsible for the technical configuration of the computer or device used to connect to our Website. Details on the recommended configuration are set out in the Help and FAQ sections on the Website.
5.1. In addition to the rules applicable to the Account registration, participation in games available on the Website can be subject to further restrictions. Such restrictions shall be explicitly announced via the Website without any commitment. The Company reserves the right to refuse to allow any Player to participate in any game offered on the Website for whatever reason.
5.2. In the event of a hardware or software malfunction with an impact on the gaming activity (including all types of games offered on the Website), wagers or winnings, the Company shall immediately suspend the results, payouts, prizes and rewards related to the affected games. In such cases, the Company shall suspend all the affected Accounts and inform the Players on the outcome after analysis of the malfunction. It is hereby being agreed that the Player shall have no entitlement whatsoever to any winnings accruing due to a malfunction.
5.3. Participation in the games by employees or sponsors of the Company, as well as by any relatives of them is forbidden.
5.4. If a Player starts around in a game and then loses the connection, the outcome of the round – either win or loss – will be credited to the Player’s Account. Therefore, if the player loses his/her connection to the game, the current round which was triggered by clicking the “Play” button will be finished and the win/loss credited to the Account. There will be no additional round played after this round is over. If the Player loses the connection within a free game, the average winning amount is calculated for this free game and credited to the Player’s Account.
6. Intellectual Property
6.1. By registering an Account and/or by using any of the services on the Website, the Player acknowledges that the entire content of the Website, with the exception of the Player’s personal data, is the sole property of the Company. The Player shall use the content and information present on the Website for personal use only and refrain from using this intellectual property in any other way whatsoever.
6.2. Notwithstanding any applicable Data Privacy laws and regulations, the Company is granted all exclusive, royalty-free, intellectual property rights of materials (such as photos, questions, comments, text messages and the like) that are submitted to the Company. There shall be no claim for compensation or reward of any kind.
7.1. Any misconduct in using the services is prohibited. The following non-exhaustive list of acts shall be deemed as misconduct:
- Players deliberately or intentionally providing inaccurate or misleading personal information upon Account registration or after;
- Players attempting in any way to by-pass or circumvent the security or safer gambling checks of the Account or Website;
- Players attempting to manipulate the results of games by concerted practices, making alterations of the program or in any other way;
- Players deliberately causing or exploiting Website malfunctions or defects in order to undermine the natural flow of the game;
- registered or self-excluded Players, including Players self-excluded in public self-exclusion services such as GAMSTOP, opening another account on the Website; and,
- Players violating any other regulation set out in these Terms and Conditions.
7.2. The use of any software program which facilitates artificial intelligence is strictly prohibited. Prohibited software may include software that allows opponent profiling, player collusion or any other program which the Company believes allows a Player to cheat or gives one player an unjust advantage over another Player. The Company may take action in order to detect and prevent the use by Players of such software, including reading the list of currently running programs on a Player’s computer where possible or profiling the Player’s behaviour for the purposes of investigation. If the Company successfully identifies the use of prohibited programs, the Company reserves the right to suspend the offending Player’s Account for the period necessary to complete the due investigation, to confiscate all cash deposits, winnings and rewards in that Account, or to close the Account and permanently prevent the Player from using the services of the Company and any of its sites.
7.3. A Player shall not collude with fellow Players (i.e. any form of coordinated or unsolicited team play). If any collision is identified by the Company, the Company has the right, in its absolute discretion, to confiscate the cash deposits, winnings or rewards of all colluding Players. The confiscated cash may be given to the aggrieved players.
8. Communication and General Conduct between Players
It is prohibited and constitutes misconduct:
- to collect personal data about other Players without their explicit prior approval;
- to transmit any kind of viruses or spam or attempt any other kind of interference or interruption of other computer systems and programs;
- to collude with other Players by using a chat system or communication channel provided by a third party;
- to deliberately block games in any way whatsoever;
- to influence the outcome of a game by interfering with the program or undertaking any other means contrary to the game rules and/or these Terms and Conditions.
9. Sanctions for Misconduct
9.1. In the event of Player misconduct, the Company reserves the right to immediately suspend the Account and exclude the Player from any further use of the Website until full clarification of the situation, or to close the Account by terminating the contract with the Company. Furthermore, in such cases, the Company is also entitled to interrupt ongoing games with or without prior notice.
9.2. In case of Player misconduct, including the provision of (fully or partially) incorrect or misleading information upon registration or afterwards, by-pass or circumvent the security or safer gambling checks or agreed self-exclusion on the Website, the Company shall confiscate in full and not pay out the Player´s balance in his/her account. Under no circumstances shall the Company refund any money that has been already staked by the Player. In addition, the Company shall confiscate and not pay out any winnings and shall cancel any granted rewards. The Company is entitled to charge operational costs to the Player by way of set-off or by claiming any financial damages caused by the Player´s misconduct on the Website.
9.3. The above sanctions for misconduct apply also in cases when a Player already registered with public self-exclusion services such as GAMSTOP manages to create an Account on the Website for any reason whatsoever. While the Company has in place robust systems aimed at preventing such Players from accessing the Website, it will not be held liable should the Player manage to complete registration by maliciously circumventing the Company’s systems.
Both Parties are entitled to terminate the contract at any time with immediate effect without a statement of a reason or cause. Players can terminate their contract with the Company by sending an e-mail stating their name and the username to email@example.com. Within 1 week of receipt of such e-mail and response to the security question, the Company shall close the respective Account and pay out the real money balance available on the Player’s Account. If the Player is unable to provide the correct answer to his/her security question, he/she must send a copy of a valid, official form of photo identification to firstname.lastname@example.org. The details held for the Player in the Account must match those visible in his/her photo identification. The conditions on payouts apply to the payment of any real money balance. Upon termination of the contract in accordance with these Terms and Conditions, the Player will have no further access to his/her Account or to any related services.
11. Player Protection
11.1. The Company protects its Players from gambling-related harm by offering Account limitations and Account suspensions. Stricter limits and the suspension of Accounts are effective immediately, while any changes concerning the reduction of restrictions will become effective after a period of 24 hours has elapsed. Should Players want to limit or suspend their Accounts in any way, they can do so by making adjustments directly on the Website in their Account settings, by writing an email to email@example.com or by calling the customer support at the telephone number seen on the Website, stating their username and passing through our security checks.
11.2. A self-exclusion may also be imposed by the Players themselves either directly in the Account settings by sending an email to firstname.lastname@example.org, or by calling the customer support at the telephone number seen on the Website, stating their username and passing through our security checks. The self-exclusion period shall be of at least six months and can be extended indefinitely. Any outstanding wagers or bets at the time of a Player’s self-exclusion will be settled in the normal way, according to the normal timescales and, if subsequently applicable, winnings shall be paid to the Player. Any Account blocks due to self-exclusion cannot be undone during the agreed self-exclusion period.
11.3. During any self-exclusion period, a player will be unable to access the Account. All remaining balances in the Account will be paid out to the provided payment method. The Player must provide the Company with valid payment details. If the Player’s payment method cannot be satisfactorily located and the payout fails, the Company will keep the remaining funds for a period of six (6) months. If the player does not provide valid payment method details, after the end of this six (6) month period, the Company will retain the funds or at its own discretion may decide to donate the funds, less its reasonable costs, to gambling-related charities
11.4. No marketing material will be sent to the Player during a self-exclusion period and the Company cannot accept any deposits or bets from the Player. Once the self-exclusion period has elapsed, a Player may reactivate his/her Account by contacting the support hotline to conduct a phone interview. Following this, there will be a 24-hour cooling-off period before a Player can have access to the Website again.
11.5. If the Player does choose to self-exclude, the Company will use all reasonable endeavours to ensure that it complies with the Player’s self-exclusion. However, in agreeing to self-exclude, Players accept that they shall not seek in any way to circumvent the agreed or requested self-exclusion. The circumvention of the agreed self-exclusion (or attempts in that regard) amounts to misconduct and such misconduct shall be subject to the provisions of these Terms and Conditions. The Company will not assume any responsibility or liability for any consequences or losses howsoever that the Player may suffer or incur if he/she commences or continues gambling through additional online accounts where the Player has changed any of the registration details or has provided partially or fully misleading, inaccurate or incomplete details or otherwise has sought to circumvent the agreed self-exclusion.
11.6. The Company will also assess Your gaming behaviour and provide you with recommendations for safer gambling in line with our licensing and regulatory obligations.
II. PLAYING FOR REAL MONEY
12. General provisions
12.1. In order for Players to be able to participate in the offered games and wager real money, they must make a deposit into their account by using the payment methods available on the Website. The wagering of real money in casino games shall only be available to Players resident in the United Kingdom and the Republic of Ireland. For the purposes of this clause, the prohibition or otherwise of the activities of the Company in any given jurisdiction shall be determined by the Company at its sole and absolute discretion.
12.2. All funds transferred to the Player’s Account are held by the Company on behalf of the Player free of charge (as long as the account is active) and interest. The Player may neither treat the Company as a financial institute (e.g. savings account) nor expect interest.
12.3. We are required by our UK Gambling Commission licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency www.gamblingcommission.gov.uk/Consumers/Protection-of-customer-funds.aspx. We hold customer funds separate from company funds in a bank account not accessible to creditors in case of insolvency. This means that steps have been taken to protect customer funds and in the event of our insolvency these funds are protected. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: medium protection. Subject to its regulatory obligations, the Company reserves the right to change the terms upon which customer funds are held.
12.4. Pound Sterling (£) is the lead currency of the platform.
13.1. Deposits to the Account are made by transfer of funds to the Company’s account by way of the payment methods stated on the Website. The Company reserves the right to change the accepted methods of payment at its sole discretion. The Company reserves the right to not accept deposits made with debit cards and/or bank accounts that are registered on the name or are owned by companies or other types of business subjects and/or legal persons. The Company further reserves the right to accept certain methods of payment only subject to the fulfilment of certain conditions (e.g. ownership verification and security checks). Payment services are provided by third parties and the Company does not warrant that all methods of payment are available at all times.
13.2. A deposit is considered completed at the time the funds are irrevocably credited to the Company’s account and accrued to the relevant Player’s Account. The time until a deposit is credited into the Company’s account depends on the chosen payment method. The minimum acceptable deposit amount is £10. The Company reserves the right to amend the limit or arrange for additional and repeated examinations on deposits at its sole discretion. The upper limit of the maximum amount may vary, depending on the payment method chosen by the user. Nevertheless, this limit cannot be exceeded. Altering this amount is only possible by sending a written request to customer support, which will perform any changes in accordance with the safer gambling guidelines.
13.3. The Company can, under certain circumstances offer to the Players credits called “rewards” or similar. The terms and conditions of the rewards (e.g. on first deposit, etc.) and the amount of the reward are determined by the Company in the specific offer and is set out on the Website from time to time. Each reward or reward campaign is governed by specific dedicated terms and conditions which are accessible on the Website.
13.4. The reward is stated separately on the Account page. The reward may be converted to real money in line with wagering requirements specific to the reward offer terms. Only when these requirements have been met will the reward be available for play or withdrawal. Specific reward conditions may be published on the Website with the launch of specific reward schemes.
13.5. In cases where the Company has a reason to believe that the player made a deposit with a debit card or e-wallet not registered on his/her own name, upon the identification of such circumstances the Company shall suspend the Account and perform all necessary checks to establish that the Player is duly authorised to use the provided debit card or e-wallet. As part of this process, the Company shall verify the Player´s Account and require the necessary evidence from the debit card or e-wallet holder, which includes but is not limited to a valid letter of authorization and valid photo-ID according to the provisions of these Terms and Conditions.
13.6. The Company complies with regulations and guidelines for the prevention of money laundering and the funding of terrorism. To prevent illicit activities, all Accounts and real money transactions are checked by the Company. Suspicious Accounts and/or transactions shall be investigated by the Company and, if necessary, a suspicious transaction report will be made by the Company to the competent authorities, in accordance with applicable laws and the Company’s obligations. In any such event, the Company is prohibited from informing the Player or any third party involved, save in limited circumstances, that an investigation is being or may be carried out, or that information has been or may be transmitted to the competent authorities. Furthermore, in the event of any suspicious transactions, the Company may suspend or close the Account of the relevant Player(s) and hold the available balance as may be required by law and/or by the competent authorities.
13.7. If any funds are incorrectly credited to Your Account, You are obliged to notify the Company as soon as possible, and we are entitled to recover such funds. In the event that funds are mistakenly credited to Your Account, and such funds are withdrawn or staked, You must reimburse us the amount on request. The Company shall be entitled to offset any subsequent winnings owed to You to satisfy this liability.
13.8. You may be legally obliged to account to the relevant tax authorities for any real money winnings from playing games on the Website. This remains Your sole and exclusive responsibility and we are not to be held liable to account to any such authority for any of Your personal tax reporting issues.
14.1. Real money winnings or parts thereof will be paid out upon request of the Player. Payout requests below £10 can only be made by contacting customer support.
14.2 Payouts will only be processed to the same payment method/s used to credit the Player´s gaming Account and under no circumstances can such payouts be made to the gaming account of another Player. If the Player deposits using multiple payment methods, the Company will distribute the funds so that the payout amount meets the deposit amount for each payment method. Thereafter, any further funds can be withdrawn to a payment method of the customer’s choice so long as it has already been used to deposit funds into the gaming account. When it is not technically possible for whatever reason for one or more payout/s to be completed, we may request an additional payment method and further documentation.
14.3. Under certain circumstances is may be necessary for the Company to request further documents to identify the Player and to verify the named payment account prior to any payout to satisfy legal obligations. The company will only accept the types of documents as provided in these Terms and Conditions. Said documents must leave no doubt as to the Players´ identity and age. In this regard, the Company shall apply its sole discretion.
14.4. A request for a payout cannot be made while a game is being played.
14.5. The Company fulfils payment obligations by transferring the requested funds to an account in the name of the Player and registered in the name of the Player or by another payment system, depending on technical availability on the Website. The Company reserves the right to not process payouts to debit cards, e-wallets and/or bank accounts that are registered in the name of or are owned by companies or other types of business subjects and/or legal persons. Any payment transaction costs due (e.g. for international transfers) shall be borne by the Player. The methods on offer may vary, depending on the Players’ country of origin. All available withdrawal options are shown in the payout section of the Website.
14.6. The Company undertakes thorough checks whenever a Player requests a payout. The Company aims to process payouts within 3 business days of the request being made, subject to a standard security screening of the account details. If the Company requires the Player to provide further valid proof of identity, age, address or other documents, this period is calculated from when the Player’s documents have been submitted and approved by the Company. Furthermore, the Company reserves the right to verify the entitlement of the Player to use the payment account and, in case of doubt, to suspend the payout. The Player is required to submit evidence of entitlement to use a payment account.
14.7. The maximum real money winnings to one Player which the Company is obliged to pay out in respect of any bet, stake or spin shall be limited to £250,000 in one day. This figure does not include any potential Progressive Jackpot winnings. Should You win a Progressive Jackpot You will receive the amount that is displayed within the progressive game that You are playing at the time of Your win.
15. Inactivity and Closure of Accounts
15.1. Should the Player fail to log in to his/her Account for a period of 13 months, the Company shall send a notification email to the Player. If the Player fails to log in within the next 30-day period, the Account automatically becomes classified as being inactive. After the Account becomes inactive, for the next 17 months the Company shall send to the Player an email containing information about his/her account every month and charge a monthly inactivity fee of £2 on the remaining real money balance. During these 17 months, the Player may reactivate his/her Account by logging in or may contact the Company and request a payout. In the event of a payout request, the Company shall pay out the remaining balance less the inactivity fee. Should the Player not log in or request a payout for a total continuous period of 30 months (i.e. 13 months initial inactivity plus 17 months period when the Company sends inactivity info emails) the Company shall close the Account and retain any remaining real money balance.
15.2. If the Account remains inactive for more than 13 months and the Account balance is £0, the Company shall be entitled to close the Account without sending any reminder email to the Player.
16. Wagers and Conditions of Winnings
16.1. Only games played in accordance with the applicable rules of the game are scored as won games. Furthermore, during the entire time a game is played, the Players’ device must have a working connection to the game server. If the connection gets lost during a game, the provisions of clause 5.6 of these Terms and Conditions apply.
16.2. The Company reserves the right to correct results in hindsight or to declare results void if the result of a game was caused by a technical default, fraudulent behaviour of a Player. If this correction leads to a negative balance on the Player’s Account, the Player shall be obliged to settle the difference by crediting the Account with the required amount.
17.1. The registration, set up and closing of an Account is free of charge.
17.2. Following uninterrupted inactivity for the duration of at least 12 months, a monthly account maintenance fee of £2 will be charged by the Company after the 13th month of continuous inactivity. The inactivity fee is charged for 17 months.
17.3 In case the Player requires a payout of the deposit without previously playing it through in full, the Company reserves the right to charge £2 to cover its reasonable costs.
17.4. Any other costs relating to the withdrawal or transfer of funds (e.g. bank fees for out payments, in payments, or administration charges) or additional charges (e.g. returns or charges for international transfers) are borne by the Player and the Company is entitled to charge or debit such costs from the Account. Costs for return or unintentional payments (e.g. due to the provision of an inaccurate account number or insufficient funds on the account) that are within the Player’s responsibility are borne by the Player. The Company’s right to claim further damages from the Player (such as legal fees or fees of a collecting agency) are not affected. The Company is entitled to retain such costs from the Player’s Account and to instruct a collecting agency to collect money due from the Player at the Player’s cost.
18.1. If the Player discovers a technical fault or human error in his/her Account or Website systems, including Account registration, games performance and safer gambling tools, the Player must immediately inform the Company, and the Company shall endeavour to address the fault as soon as possible. The Company accepts no responsibility and shall not be liable for any consequences or loss of funds if the Player fails to comply with this obligation or attempts to take advantage or misuse the fault or error on his/her Account or the Website.
18.2. The Company cannot be held liable for any loss of funds if third party systems connected to the Website, such as GAMSTOP, fail in any way to perform their functions and obligations.
18.3. The Company offers the software on the Website “as is”, with no express or implied warranty or assurances of any kind including warranties of merchantability, non-infringement of intellectual property, or fitness for any particular purpose. To the maximum extent permitted by law, the Company expressly excludes all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity for:
- Any damages or losses that are alleged to have been caused by any errors in the software on the Website;
- The accuracy of any information services provided or any statistics and intermediate results shown on the Website;
- Any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data;
- Communication lines failure, distributed denial of service attacks, viruses or any other adverse technological consequence of the Player choosing to use the Website, or
- Any loss incurred in transmitting information to the Website.
18.4. The Company is not liable for the Website and games performing without interruption, not containing any programming errors and/or identified faults being corrected, or for any resulting damages. Further, the Company cannot be held liable for the Website, its connected servers or the system of third parties accessing the Website not containing viruses or other damaging components, which could cause damage to the computer, hardware and/or software of the Player, nor any resulting damage. Moreover, the Company reserves the right to cease the operation of the software on the Website in order to correct any errors or remove any viruses.
18.5. The Company is under no obligation to refund Players and the Company will not be responsible for any loss, including loss of funds (including winnings), which may result out of a loss of connection due to unsuitable hardware, software and/or connection configurations on the Player’s part.
18.6. The Company is not liable for mistakes in the course of data entry, storage and processing and for the content, completeness, and accuracy of transmitted data. In particular, the Company reserves the right to correct obvious mistakes during the storage and processing of results (e.g. the mistakes relating to the identity of the Players, wagers, etc.).
18.7. The Company shall not be liable to a Player or an owner of the payment method used to fund the Account, whether such liability arising in contract, tort (including negligence) or otherwise in respect of:
- loss of deposits amounts or profits;
- economic loss;
- business interruption;
- loss of goodwill and reputation;
- loss of data; or
- any indirect, consequential or special losses or damages arising out of these Terms and Conditions or of any use by a Player of the Website and the Company’s products and services, even if the Company has been advised of the possibility of such losses or damages.
18.8. Subject to the foregoing, the Company’s maximum liability to any Player howsoever arising shall be limited to the real money amount wagered by a Player.
18.9. Nothing in these Terms and Conditions shall affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
18.10. You agree to indemnify the Company and hold us and our associated companies, affiliates, officers, directors, agents and employees harmless from any liabilities, costs, expenses, claims, losses, damages or demands (including legal fees), howsoever caused, that may arise, whether or not reasonably foreseeable, as a result of or in connection with:
- Your breach of these Terms and Conditions; or
- Your use, or any unauthorised or unlawful use of Your Account or Website; or
- You attempt or take advantage or misuse any type of technical fault or human error on Your Account or this Website.
18.11. All amounts due under these Terms and Conditions shall be paid by You to the Company in full without any offset, counterclaim, deduction or withholding (other than any deduction or withholding of tax as may be required by law).
IV. GENERAL PROVISIONS
19.1. The Player acknowledges that the generation of the games of chance is based on internationally acknowledged and certified random number generator standards and is not influenced by the Company in any way. Further information on the random number generator is set out under the help section on the Website.
19.2. Every Player accepts that the Company is entitled to refuse the registration of a Player and to limit or block the access of particular Players to games at its own discretion. Nevertheless, contractual obligations already made between the Company and the Player must be honoured. Further, the Player accepts that the granting of rewards can be cancelled by the Company and that the stakes and winnings of Players shall be retained by the Company should they be connected with an Account that has been closed or suspended, or an Account, which has no claim to winnings as they have expired, unless an Account was closed upon Player’s request, in which case the provisions of clause 10 shall apply.
19.3. Players may be informed of any changes or amendments to the Terms and Conditions. In any case, where such changes or amendments take place, the Players will be presented with a pop-up upon log-in requiring them to accept the new Terms and Conditions before continuing to use the games. Players are obliged to regularly inform themselves about the current version of the Terms and Conditions.
19.4. Save for clause 19.3 above, all notices relating to this contract are only valid if they are published on the Website or sent by e-mail to the address specified by the Player in the Account registration or thereafter.
19.5. The Player will notify the Company of any changes to their name, address or e-mail address and account number without undue delay through making the relevant amendments on the Account. If the Player does not notify such changes, the most recent data entered in the Account will be considered binding.
19.6. If any of the provisions of these Terms and Conditions are deemed to be unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the rest of these Terms and Conditions and shall not affect the validity or enforceability of the remaining provisions which shall remain in full force and effect.
19.7. A Player may not assign, sub-license or otherwise transfer any of his/her rights and obligations granted to or imposed upon a Player by these Terms and Conditions.
19.8. The Company reserves the right to assign, sub-license or otherwise transfer its rights, including Players´ personal data, under these Terms and Conditions to another business licensed to operate the Website and according to applicable laws.
19.9. Notices and other communications delivered or mailed to the postal address or to the e-mail address provided by a Player upon registration and opening an Account shall, until the Company has received notice in writing of and verified any different address, be deemed to have been personally delivered once sent whether actually received or not.
19.10. Any waiver by the Company of any breach of, or default under, these Terms and Conditions by a Player shall not be considered as a waiver of any subsequent breach.
19.11. Failure or delay by the Company in enforcing or partially enforcing any condition of these Terms and Conditions shall not be interpreted as a waiver of any of the Company’s rights under these Terms and Conditions.
19.12. The updated version of Terms and Conditions supersede all prior agreements between the parties in relation to its subject matter and represent the entire agreement between the Company and the Player.
19.13. Unless otherwise expressly stated, nothing in these Terms and Conditions shall create or confer any rights on any persons not a party to these Terms and Conditions.
19.14. We are regulated by the UK Gambling Commission and subject to the provisions of the Gambling Act 2005 and associated provisions (as the same may be amended from time to time). You acknowledge and agree that we may be bound (and shall be entitled) to disclose certain information about You and Your Account to the UK Gambling Commission pursuant to applicable laws and regulations.
19.15. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with the Terms and Conditions shall be subject to the exclusive jurisdiction of the English court.
V. COMPLAINT HANDLING
20.1. The Company endeavours to provide a high-quality service to its Players at all times. However, players may for various reasons feel that they are not satisfied with the level and/or quality of service and may wish to file a complaint. Aggrieved players may send an email to email@example.com.
20.2. Customer support will attempt to respond to a Player’s complaint as soon as is reasonably possible. If the complaint cannot be resolved by customer support, they will escalate it to other relevant departments for a solution. The Company will provide an outcome to the complaint within 8 weeks unless the Player does not reply to communication promptly. In such cases, the Company will ‘stop the clock until the Player responds to communications. If the complaint is not resolved to the satisfaction of both parties at the end of 8 weeks, a ‘deadlock’ email will be sent which will conclude the Company’s internal complaints procedure.
VI. PLAYER DISPUTE RESOLUTION
21.1. In case the complaint is not resolved to the Player’s satisfaction, the Player can refer the complaint to a third party for dispute resolution.
21.2. The Company has appointed The Independent Betting Adjudication Service (IBAS) for Alternative Dispute Resolution (ADR). The Player has the free right of access to the ADR function. IBAS may be contacted by:
- e-mail firstname.lastname@example.org
- phone (+44) 020 7347 5883
- filling out the contact form on the IBAS website
21.3. The Player accepts that IBAS will not arbitrate on matters already, or that during the arbitration become, subject to court action, or on matters which in IBAS’ opinion are more properly referred to the regulator as breaches of regulation. More information on the IBAS dispute rules can be found here.
21.4. IBAS will only arbitrate on a dispute in which the Player:
- Has previously raised with the Company, and documented in writing the substance of dispute.
- Promptly makes available to IBAS, on request, all records on the subject of dispute and the relevant activity and all relevant correspondence.
- Consents to the sharing by the Company of Player’s personal data with IBAS for this purpose.
- Agrees to be bound by the ruling of IBAS, save that appeal against a ruling may be made to IBAS but only on the grounds that the dispute has been so seriously mishandled by IBAS’s ADR team as to result in manifest unfairness.
21.5. The Player accepts and agrees that IBAS will incur no liability of any sort arising out of or in connection with its role as ADR.
21.6. For further information on dispute resolutions, the Player may also review the European Online Dispute Resolution (ODR): ec.europa.eu/consumers/odr/ The ODR does not offer dispute resolutions but shall address the Players to IBAS which is our UK licensed ADR.
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